The transition to AMI began in 2014 with a pilot program focused on commercial and industrial customers, as well as residents in the Big Thompson Canyon. The pilot concluded in 2022 with the successful installation of 8,897 meters. Building on that success, full-scale deployment began in 2023 with the installation of 993 meters, followed by 30,749 in 2024. The project was completed in the first quarter of 2025 with an additional 1,551 meters installed—bringing the total number of meter exchanges to 42,190.

The work was completed by SiteWise (29,187 meters), Field Service Representatives (2,585), the Electric Meter Department (10,184), and Line Crews (234). In addition to installing meters, SiteWise performed service entrance inspections at each location to identify potential safety or reliability issues related to customers’ electrical equipment. Based on these inspections, City electric line crews completed 2,015 service repairs—improving safety for customers, their homes, and the utility personnel who maintain these systems.

One major benefit of AMI meters is their solid-state, digital technology, which offers more accurate and reliable measurement of energy usage. In contrast, older electromechanical meters contain moving parts that degrade over time, leading to reduced accuracy. As part of the project, the Electric Meter Shop tested a sample of 2,071 non-AMI meters (about 7.5% of those replaced during deployment) and found a 98.96% accuracy rate. An additional 1,653 electromechanical meters were also tested, showing a 98.31% accuracy rate. Both figures fall outside the acceptable accuracy tolerance of ±0.5%.

To support the AMI implementation, the City partnered with two highly qualified vendors. SiteWise, LLC collaborated closely with City staff to install electric meters throughout Loveland, fostering strong relationships with both residents and employees during the process. E Source Companies provided expert consulting services during the planning phase and as needed throughout deployment, ensuring a smooth and efficient rollout.

This AMI modernization project is more than just a technological upgrade—it represents a significant step toward a more sustainable future. It improves operations, increases system reliability, and enables quick proactive responses to potential system issues. As the City of Loveland continues to grow and evolve, so does the Electric Utility’s commitment to serving the community. Today, we proudly provide service through 42,620 connections that power homes and businesses across the city.

Through innovation and dedication, Loveland is building the foundation for a resilient energy future—one that will serve generations to come, no matter how much the world around us changes.

As a reminder, electric meters control the delivery of our electricity to your home. As a utility we don't control, monitor, or influence anything that happens on your side of the electric meter — what you do with the electricity you purchase from us and that we deliver through the electric meter is up to you. Think of it like a gas station: When you pump gas into a car, there's a meter that measures how much of the gas station's gas you're using. At one point, there was only a meter at the pump; customers had to walk in and say how much gas they used or an attendant monitored gas consumption and assisted customers with billing. Now we have "pay at the pump" and usage is monitored both at the pump and inside the gas station, wirelessly. But the gas station has no influence over what you do with the gas you pump — they're just measuring what you use and monitoring what's in their tanks. 

Some of our customers are aware of programs in other cities that involve home devices, like programs that allow utilities to adjust your thermostat during peak electricity demand. Those programs don't always involve advanced meters and are all voluntary — meaning the customer must sign up separately and voluntarily, with a separate agreement. The City is reviewing potential pilot projects that may include voluntary conservation aspects in the future; plans for any pilot projects have not been finalized.

Advanced meters do allow us, as a utility, to turn on or shut off electricity to our electric customers wirelessly. It's important to understand that electricity shut-offs are only used in cases of account delinquency and completely governed by our policies and procedures, which involve local, state, and federal laws. You can read more about account delinquency here.