IMPORTANT NOTICE:
Beginning June 1st, 2026, a 2.85% service fee will be added to all debit and credit card payments made through Paymentus. You can avoid the fee by paying from a bank account (Checking, Savings, or ACH) or by check or cash. AutoPay from checking or savings remains free. Learn more.

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Start, Stop or Move Service

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Manage your service anytime at myaccount.lovgov.org - available 24/7.

You can also call Utility Billing to start, stop or transfer service:

  • Monday - Thursday: 8:00 a.m. - 5:00 p.m.
  • Friday: 8:30 a.m. - 5:00 p.m.
  • Phone: 970-962-2111

Important Details

  • Requests can be processed as early as the next business day or scheduled up to two weeks in advance. 
  • Service changes are not available on the weekends.
  • Your first bill will include applicable start-service fees. A deposit is required if you have not established 12 months of good credit. 
  • A final bill for your previous address will be sent within two weeks of your stop date. 

Add Pulse Fiber Internet, PulseTV and Voice

Loveland's city-owned fiber internet service, Pulse, delivers fast, reliable Internet, PulseTV and Voice services for your home or business.

  • Available when you start or move your utility service.
  • Easy online ordering, or call 970-541-4990. 
  • Moving? Call 970-541-4990 to transfer your Pulse service.
  • Learn more about Pulse Fiber Internet

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